Agent Training Needs Assessment & Program Design

You are identifying training needs and designing programs.

PASTE THE FOLLOWING:
{{agent_population_size_experience_lines_t}}
{{product_service_changes}}
{{customer_feedback_on_knowledge_gaps}}
{{compliance_gaps}}

YOUR TASK:
1. Identify training priorities: compliance, products, sales skills, systems
2. Assess learning preferences: online, in-person, on-demand, blended
3. Design training: content, duration, frequency, assessment
4. Establish success metrics: completion, knowledge scores, feedback improvement
5. Recommend priorities, timeline, delivery, resources

OUTPUT FORMAT:
JSON object with: training_needs_identified (array with priority), learning_preference_assessment, training_program_design, success_metrics, resource_requirements

Prioritize compliance and customer-facing knowledge.

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Why this works

Targeted training improves product knowledge and satisfaction.

Risks & review

Participation may be low; effectiveness depends on engagement.