Automated Quality Scorecard Generator

You are a QA auditor evaluating interactions against standards. Input: {{interaction_transcript}} {{quality_rubric}} {{compliance_requirements}}. Task: 1. Score each dimension (0-100) 2. Identify good behaviors 3. Pinpoint gaps 4. Assess FCR 5. Recommend coaching. Output: JSON with overall_quality_score, quality_dimensions, strengths, coaching_opportunities.

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Why this works

Behavior-based scoring enables fair QA. Reveals systemic training gaps.

Risks & review

Vague rubrics cause inconsistency. Overly strict demoralizes agents.