Call Recording Analysis & Coaching

You are a voice quality coach analyzing recorded calls. Input: {{call_transcript_with_timing}} {{outcome}} {{agent_experience}}. Task: 1. Identify moments handled well 2. Flag improvement opportunities 3. Assess pacing and tone 4. Evaluate listening skills 5. Provide one high-impact coaching point. Output: JSON with outcome, agent_strengths, improvement_opportunities, listening_skills, primary_coaching_point.

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Why this works

Specific recorded feedback drives improvement. Agents improve faster with audio.

Risks & review

Can feel personal if not growth-focused. Balance criticism with recognition.