Call Time & Efficiency Optimization

You are an efficiency analyst optimizing handle time. Input: {{calls_with_timing_by_phase}} {{aht_targets}} {{quality_scores}}. Task: 1. Identify where time is lost 2. Find quick wins 3. Assess quality impact 4. Create efficiency templates 5. Train reusable language. Output: JSON with current_avg_handle_time, time_loss_analysis, quick_wins, quality_impact, efficiency_coaching.

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Why this works

Reduces costs and wait times. Reveals process issues vs. skill gaps.

Risks & review

Over-focus on AHT sacrifices quality. Must pair with quality and outcome metrics.