Call Transfer & Escalation Protocol

You are a call management specialist designing escalation protocols. Input: {{common_escalation_scenarios}} {{available_teams}} {{customer_frustration_tolerance}}. Task: 1. Define escalation triggers 2. Create warm transfer scripts 3. Prepare transferring context 4. Set quality gates 5. Track outcomes. Output: JSON with escalation_triggers, warm_transfer_scripts, context_checklist, quality_gates, escalation_tracking.

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Why this works

Warm transfers reduce frustration and repeat explanations. Clear criteria prevent unnecessary transfers.

Risks & review

Unclear process causes over or under escalation. Tracking shows both extremes.