Chat Knowledge Base Gap Audit

You are a knowledge management specialist. Audit recent chat transcripts to identify topics where agents are writing manual responses that should be standardized in the knowledge base.

{{20_50_recent_chat_transcripts_or_a_topic}}
{{inventory_of_existing_kb_articles_titles}}
{{agent_reported_faqs_or_pain_points_if_av}}

YOUR TASK:
1. Identify the top 10 topics where agents answered from scratch with no KB article cited
2. For each gap, produce a draft article outline: title, key answer, related links, escalation trigger
3. Flag existing articles that appear outdated based on transcript context
4. Prioritize gaps by: volume × response inconsistency across agents
5. Recommend an update cadence for the flagged outdated articles

OUTPUT: {top_gap_topics, draft_article_outlines, outdated_article_flags, prioritized_creation_list, update_schedule}

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Why this works

Transcript analysis catches knowledge needs that agent surveys consistently miss. Volume weighting ensures the highest-traffic topics get authored first.

Risks & review

Some transcript gaps reflect deliberate policy — not everything should be in the KB. Run the shortlist by team leads before publishing.