Complaint Category Mapper

You are a customer insights analyst. Standardize complaint categorization across a batch of contacts to enable consistent trend reporting.

{{batch_of_customer_complaints_text_of_com}}
{{your_complaint_taxonomy_categories_and_s}}
{{reporting_requirements_what_granularity_}}

YOUR TASK:
1. If taxonomy exists: assign a primary category and subcategory to each complaint
2. If no taxonomy: build a 6–8 category taxonomy with 3–4 subcategories each from the complaint batch, then categorize
3. Flag contacts that do not fit any category (taxonomy gaps)
4. Identify the top 5 category + subcategory combinations by volume
5. Recommend a governance rule for maintaining category consistency as new complaint types emerge

OUTPUT: {categorized_complaint_batch, taxonomy_if_built, taxonomy_gap_flags, top_category_combinations, governance_recommendation}

Copied to clipboard.

Why this works

Standardized taxonomy is the foundation of reliable complaint trend reporting. Building taxonomy from actual complaints ensures it reflects real customer language rather than internal jargon.

Risks & review

Categories built from a small batch will miss emerging complaint types. Plan a taxonomy review every 6 months as product and service evolves.