Response Template Library

Create a response template library for common ticket types.

Product: {{describe}}
Top 8 ticket types: {{list}}
Tone: {{friendly_professional_warm_but_efficient}}
Always include: {{e_g_ticket_reference_next_steps_agent_na}}
Never say: {{e_g_unfortunately_corporate_jargon}}

For each ticket type:
1. Template with {{placeholder}} brackets
2. When to use vs escalate
3. The one personalisation point agents should customise
4. Internal note template for ticket logging

Also write:
- Acknowledgement template ('We received your ticket and will respond by...')
- Closure template with satisfaction survey prompt

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