Ticket Routing Taxonomy

Help me design a ticket routing taxonomy for our support team.

Business type: {{describe_your_product_or_service}}
Team structure: {{list_your_support_teams_or_specialists_e}}
Most common ticket types: {{list_the_categories_of_issues_you_receiv}}
Current pain points with routing: {{what_goes_wrong_today}}

Please create:
1. A ticket category taxonomy (main categories and subcategories)
2. Routing rules: which team or agent type handles each category
3. Priority logic: what factors determine P1 vs P2 vs P3?
4. Escalation triggers: when should a ticket automatically escalate?
5. Suggested tags to make filtering and reporting more useful

Copied to clipboard.