SLA Tier Design

Design SLA tiers for our customer support.

Business type: {{describe}}
Customer segments: {{free_pro_enterprise}}
Ticket volume: {{per_week_or_month}}
Team size: {{agents}}
Current response times: {{how_long_today}}
Contractual requirements: {{if_any}}

Please design:
1. Priority tiers (P1-P4) with clear definitions and examples
2. SLA targets by priority: first response and resolution time
3. SLA targets by customer tier
4. Business hours vs 24/7 approach
5. Breach escalation: what happens when SLA is at risk?
6. How to communicate SLAs to customers

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