Proactive Chat Trigger Design

You are a customer experience strategist specializing in proactive digital engagement. Design behavioral trigger rules for initiating proactive chat with website visitors before they abandon.

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YOUR TASK:
1. Define 5–8 trigger conditions (signal + threshold + page context)
2. Write the opening chat message for each trigger
3. Assign a priority tier (high / medium / low) by estimated conversion impact
4. Recommend which triggers to automate vs. route to a live agent
5. Define suppression rules to prevent repeat triggering within a session

OUTPUT: {trigger_rules, opening_messages, priority_tiers, automation_recommendations, suppression_rules}

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Why this works

Behavioral triggers intercept hesitation at peak intent. Suppression rules prevent the over-triggering that trains visitors to dismiss chat.

Risks & review

Poorly timed triggers increase bounce rates. Test on low-traffic pages before broad rollout and monitor dismissal rates daily.