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Returns Communication Templates

Customer Success Customer Success Operations

The prompt

$18

Why this works

Proactive stage-by-stage communication reduces inbound 'where is my refund?' contacts by setting expectations at each step. Channel-optimized versions prevent SMS messages that require three scrolls to read.

Risks & review

Templates that go out with placeholder fields unfilled ('Hi [CUSTOMER NAME]') create severe trust damage. Add a pre-send variable validation check to your messaging platform.