SOC Metrics Dashboard
IT IT Ops Executive
The prompt
Define KPIs for SOC performance: alert volume, MTTD, MTTR, false positive rate, true positive count, trend.
Why this works
Published KPIs align team effort and prevent gaming. Trend tracking detects degradation early.
Risks & review
Metrics incentivize speed over quality; pair with quality metrics. Unrealistic targets cause burnout.