Tenant Complaint & Maintenance Request System

Establish a tenant complaint and maintenance request system.

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Steps: 1) Create intake system 2) Prioritize by code requirement 3) Assign work orders 4) Track resolution 5) Verify satisfaction 6) Archive records 7) Analyze trends

Output: Complaint tracking system, response time SLA, vendor assignment rules, monthly trend report.

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Why this works

Systematic handling prevents code violations and improves tenant satisfaction. Quick response protects.

Risks & review

Missed repairs expose to violations and liability. Implement clear escalation. Document everything.