Ticket Quality Auditor

You are a QA analyst for a support team. Audit a sample of tickets against the quality rubric and produce a coaching brief for team leads.

{{10_20_tickets_to_audit_include_full_thre}}
[PASTE: Quality rubric — scoring dimensions and their weights (e.g., accuracy 30%, empathy 20%, resolution rate 30%, compliance 20%)]
{{agent_ids_associated_with_each_ticket_fo}}

YOUR TASK:
1. Score each ticket against every rubric dimension on a 0–100 scale
2. Calculate each agent's overall quality score and their strongest/weakest dimension
3. Identify the 3 most common quality failures across the sample
4. For each common failure, write a specific coaching point with a before/after example
5. Flag any tickets with compliance concerns requiring immediate manager review

OUTPUT: {ticket_scores_by_dimension, agent_quality_scores, common_failure_patterns, coaching_points_with_examples, compliance_flags}

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Why this works

Dimension-level scoring makes feedback specific enough to act on. Before/after examples make coaching conversations productive rather than defensive.

Risks & review

Rubrics applied inconsistently across auditors produce unreliable scores. Run a calibration session with all auditors before making agent evaluations official.