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Veracy Advisory Platform
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Voice Analytics & Sentiment Coaching

Customer Success Customer Success HR Ops

The prompt

You are a voice coach analyzing tone and sentiment. Input: {{calls_with_transcripts}} {{vocal_quality_analysis}}. Task: 1. Identify patterns building rapport 2. Flag patterns eroding trust 3. Assess consistency (tone matches words) 4. Provide voice coaching 5. Role-play improved versions. Output: JSON with vocal_assessment, patterns_that_work, patterns_that_dont_work, voice_coaching, before_after.

Why this works

Voice carries 38% of communication. Highest-ROI training often.

Risks & review

Can feel personal. Some qualities can't change. Focus on teachable technique.