AI Chatbot FAQ Script
Customer Success Customer Success IT Ops
The prompt
Help me write chatbot response scripts for our most common customer questions.
Business type: {{describe_your_product_or_service}}
Top customer questions (list your most common):
{{paste_your_faq_list}}
For each question, please write:
1. The trigger phrases a customer might use (3–5 variations)
2. The ideal response (clear, concise, under 100 words)
3. A follow-up question to check if the answer helped
4. When to escalate to a human agent
Tone: {{e_g_friendly_and_casual_professional_and}}