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Crisp

Live chat and customer messaging platform with AI chatbot, shared inbox, and help center tools.

Listed Needs re-verification
AI Chatbots $ Small business Mid-market

What it does

Crisp is a customer messaging platform that combines live chat, shared inbox, AI chatbot, help center, and CRM in a single affordable tool for small and growing businesses. AI capabilities include a chatbot builder that automatically responds to common questions using knowledge base content, AI-generated message suggestions that help support agents respond faster, automated conversation summaries, and translation that handles multilingual support conversations automatically. Crisp positions itself as a simpler, more affordable alternative to Intercom for companies that need professional customer messaging without enterprise pricing.

Strengths

  • Mid-market customer success teams use Crisp for affordable omnichannel messaging - AI automation deflecting common queries while the shared inbox handles complex cases.
  • Growing businesses use Crisp for combined live chat, help center, and basic chatbot automation - a single tool replacing separate live chat, knowledge base, and ticketing solutions.
  • Small teams use Crisp as the shared inbox for customer messages across chat, email, and social - AI suggestions helping respond faster without dedicated support staff.
  • Individual founders and solopreneurs use Crisp's free tier for website live chat - professional customer communication without the cost of enterprise support tools.

Watch-outs

  • Less powerful than Intercom or Zendesk at scale: Crisp covers the essentials well but lacks the workflow depth, reporting, and enterprise integration capabilities of Intercom or Zendesk — growing support operations often outgrow it.
  • AI chatbot requires knowledge base investment: Crisp's AI chatbot is only as good as the help center content behind it — organizations without well-maintained FAQs and documentation see limited automation benefit.
  • Limited native CRM capabilities: Crisp's customer profiles are useful but limited compared to dedicated CRMs — businesses needing deep customer data alongside messaging need to integrate an external CRM.

Pricing

Free plan for 2 agents. Pro at $25/month (4 agents). Unlimited at $95/month. Enterprise pricing negotiated. All plans include basic AI features.