Guru

What it does

Guru is a knowledge management platform that helps companies capture, organize, and surface institutional knowledge to employees - wherever they work. Its AI capabilities include Guru AI, which can answer employee questions by searching across connected knowledge sources (the Guru knowledge base, Slack, Google Drive, Salesforce, and others) and generating synthesized answers with source citations. AI also powers smart suggestions that proactively push relevant knowledge cards to employees based on what they are working on, verification reminders that keep content current, and duplicate detection that prevents knowledge fragmentation. Guru sits as a browser extension and integrates with Slack so employees get answers without leaving their workflow.

Strengths

• Mid-market customer success, sales, and support teams use Guru as the single source of verified knowledge - with AI surfacing the right information during customer calls and support interactions without tab-switching.
• Large enterprises use Guru to democratize access to institutional knowledge across departments - AI search and answer generation reducing time-to-answer for frontline employees and reducing dependency on subject matter experts for routine questions.
• Growing companies use Guru to capture institutional knowledge as the team scales - preventing the knowledge loss that comes when experienced employees are the only source of truth for how things work.

Watch-outs

• Knowledge quality depends on curation: Guru's AI is only as good as the knowledge base behind it — organizations that fail to invest in content creation, verification, and ongoing maintenance get an AI that surfaces outdated or incomplete answers.
• Not a full intranet replacement: Guru is optimized for searchable, verified knowledge cards — it is not designed for company news, org chart management, project tracking, or the broader use cases of an intranet platform.
• Adoption requires habit change: Getting employees to search Guru rather than asking a colleague requires consistent reinforcement — the platform's value compounds with adoption, but early adoption is often the hardest part.

Pricing

Free plan for up to 3 users. Starter at $10/user/month. Builder at $14/user/month. Enterprise pricing negotiated. Annual billing available with discount.