Hyro

What it does

Hyro is an AI-native conversational platform built specifically for healthcare - enabling hospitals, health systems, and medical groups to deploy AI assistants that handle patient phone calls and web chat autonomously. Hyro's AI agents answer clinical and administrative FAQs, schedule and reschedule appointments, provide wayfinding and provider search, process prescription refill requests, and screen patients for symptoms - all integrated with EHR and scheduling systems. AI capabilities include adaptive communication that handles natural patient language without rigid intent trees, real-time knowledge synchronization that pulls accurate information directly from the health system's website and EHR, intelligent escalation that transfers complex calls to agents with full context, and conversational analytics that surface patterns in patient inquiries.

Strengths

• Regional hospitals and medical groups use Hyro for AI patient communication - autonomous call handling reducing call center volume for routine inquiries and appointment scheduling without human agent involvement.
• Large health systems use Hyro for enterprise patient engagement - AI handling millions of patient interactions annually across phone and web channels, reducing operational costs while improving patient access.
• Hyro is an AI-native conversational platform built specifically for healthcare - enabling hospitals, health systems, and medical groups to deploy AI assistants that handle patient phone calls and web chat autonomously.

Watch-outs

• Healthcare-specific AI conversational platform: Hyro is built for healthcare patient communication — general customer service, other industries, and non-patient-facing healthcare operations have different AI conversational requirements.
• Requires EHR integration for scheduling and clinical tasks: Hyro's scheduling and prescription capabilities depend on EHR connectivity — organizations without API-accessible scheduling systems or EHR integration support face limited autonomous task completion.
• Patient trust in AI interactions varies: Some patients prefer speaking with human staff for sensitive healthcare questions — organizations must design Hyro deployments with appropriate human escalation options and clear disclosure that patients are interacting with AI.

Pricing

Hyro pricing based on interaction volume and health system size. Not published. Mid-market and enterprise contracts negotiated. Annual contracts.