Otter.ai
AI meeting assistant that transcribes, summarizes, and captures action items from every call automatically.
Listed Needs re-verification
Meeting Transcription $ Small business Mid-market Professional Services Education Media
What it does
Otter.ai is an AI meeting transcription and notes platform that records, transcribes, and summarizes meetings in real time across Zoom, Google Meet, and Microsoft Teams. OtterPilot joins meetings automatically, generates action items, and produces shareable summaries. It is the most widely used personal meeting transcription tool, particularly among journalists, students, and remote workers.
Strengths
- Mid-market teams use Otter to maintain records of all meetings, onboard new employees with recorded context, and capture institutional knowledge from calls.
- Small businesses use Otter Business for team-wide meeting capture, shared workspaces, and integration with video conferencing platforms.
- Small distributed teams capture meeting outcomes without a designated notetaker, ensuring action items are documented and shared automatically.
- Journalists, researchers, and knowledge workers never take notes again - Otter captures everything and produces searchable, shareable transcripts automatically.
Watch-outs
- Accuracy drops with difficult audio: Transcription quality degrades meaningfully with heavy accents, multiple overlapping speakers, or poor microphone quality — perfect transcripts require good recording conditions.
- Not a sales intelligence tool: Otter.ai captures and transcribes meetings but lacks the deal insights, talk-time analytics, and coaching features of sales-specific tools like Gong.
- No CRM integration for sales context: Transcripts are standalone — there is no native way to associate meeting notes with CRM records or deals, limiting usefulness for revenue teams.
Pricing
Free (300 minutes/month). Pro at $16.99/month. Business at $30/user/month. Enterprise custom.